Create 4me request

step

This 4me step container creates a request.

Specification

connection

Required

A Relay 4me connection to useConnection docs
!Connection {type: 4me, name: my-4me-connection}
request

Required

object
The 4me request object
request.subject

Required

string
A short description of the request.
request.category

Required

string
Category of the request (incident, rfc, rfi, reservation, complaint, compliment, other)
request.impact

Required

string
The extent to which the service instance is impacted (low, medium, high, top)
request.service_instance_id

Required

integer
ID of the service instance in which the cause of the incident resides, for which the change is requested, or about which information is needed.
request.team
Optional
integer
ID of the Team to which the request is to be assigned. By default, the first line team of the service instance that is related to the request will be selected. If a first line team has not been specified for the service instance, the support team of the service instance will be selected instead.
request.member_id
Optional
integer
ID of the person to whom the request is to be assigned.
request.grouped_into_id
Optional
integer
Reference (ID) of the request group that is used to group the requests that have been submitted for the resolution of exactly the same incident, for the implementation of exactly the same change, for the provision of exactly the same information, etc.

Outputs

request

Required

object
Request details

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